International Toll Fraud

December 30, 2016

IMPORTANT PLEASE READ

DLM Customers,

 

Recently we have noticed an increase in service calls pertaining to toll fraud. We wanted to make you aware of some simple changes that can help decrease the likely hood of toll fraud effecting your company.

The first, and most important thing you can do is if you do not make international calls, call your dial tone provider and ask to have all international dialing restricted.

Second, ensure that all voicemail boxes for employees have AT LEAST 6 digit passwords assigned to them. In order to change any passwords that are not currently set or are not 6 digits you will need to

  1. Log into the mailbox as your normally do
  2. Select option 4 – Mailbox Management
  3. Select option 2 – Change your password
  4. It will announce the current password and ask you to press 1 to change the password press 2 to accept the current password

ALL PASSWORDS SHOULD BE 6 DIGITS AND SHOULD NOT BE 000000 OR 123456 OR 111111 OR OTHER SIMPLE PASSWORDS

You will also want to check and delete all mailboxes that are no longer being used, such as those that were set up for an employee that has left the company. All mailboxes that are built and active in the system should be mailboxes that are checked daily. Please follow the instructions in the administrative user guide to “DELETE A MAILBOX” if you know the mailboxes that are no longer being used.

If you need DLM onsite to assist you with changing passwords or deleting mailboxes, our service charges are $90 for the first hour $20 each additional ¼ hour that we are onsite. For some customers these changes can be completed remotely from our office and our service charge for an offsite change is $40.  Please give us a call Monday – Friday 8-4:30 so we can schedule a visit.

 

 

Thanks!

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